BLOOM - Lip Butter

I received my order on 22 Nov 2024 and was initially excited. However, I was disappointed to find that the Peony shade did not match the pigmentation shown in the pictures. I emailed the company on 23 Nov 2024 to raise my concern.

On 25 Nov, they replied, offering to replace the product and asked if I wanted the same shade or a different one. I promptly responded the same day, asking if all Peony shades were affected since I was worried the replacement might have the same issue.

After receiving no response by 27 Nov, I followed up again. They finally replied on 28 Nov, acknowledging the issue and offering to send me both Peony and another shade of my choice. I immediately provided my shade choice and mailing address that same day.

Unfortunately, it went downhill from there. Despite multiple follow-ups on 1 Dec and 4 Dec, I have yet to receive a confirmation or update. It has now been two weeks since I received the faulty item, and the constant chasing has been exhausting.

While I genuinely love the other products from this brand, this experience has shown that their customer service is slow to resolve issues. If you encounter a faulty item, be prepared for a frustrating process to get it rectified.

I have medium skin tone and I find this super flattering for me as it has the perfect glaze with a subtle colour. It is also moisturising. Perfect for my daily routine as it is easy to scrub off with water when I need to. I just wish the pretty design on the product wouldn't fall apart when I squeeze the tube :(

Not sure if I could edit my review, but the team reached out to me to say that the product I got was defective (mine had no pigment, only gloss) and promptly sent me a new one! Really good customer service on their end! Peony is a pink-leaning coral. Really like the colour! The picture shows my natural lip colour (top lip) vs Peony (bottom lip).

The formula for this is great, not sticky, glides smoothly and feels hydrating. However, I was having trouble deciding on the colour due to the lack of description for it. I looked through the Instagram promo images and decided on Peony, as I wanted a bit of colour, not too nude, not too dark. When it arrived, the whole tube was slippery as the product had leaked out. The lip butter I received was nothing like in the swatched images in this listing. It was totally sheer and had no colour at all after spreading out on my hand or lips, so I'm not sure how it will "show up on dark lips" as advertised. Don't really feel like it's worth $24 for a clear gloss :/

BLOOM - Lip Butter